Billing Terms

Billing Terms

1. General

   1. Supernet will provide you with an itemised bill or invoice on request or where this is specified as part of the services provided to you.
   2. Accounts are due on invoice presentation date (“Due Date”) shown on all invoices received from Supernet.
   3. Supernet products and services are not pro-rated with the exception of Adsl lines, Adsl complete and Hosting packages (including Dedicated servers).
   4. Supernet will provide a service to the purchaser (“the Account Holder”), as chosen by the Account Holder, for the period of time (“the Term”) corresponding with the payment plan specific to the Account Holder. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated.

   Effect of Non Payment

   1. In the event of non-payment of an invoice by the stipulated Due Date, Supernet reserves the right to hold the customer liable for the total amount due pursuant to such invoice.
   2. Supernet may stop the supply of new services to the customer and/or terminate current services held by the customer if payment of any invoice is not made by the Due Date, or if a petition for liquidation is filed by or against the customer, or if the customer goes out of business or announces intention to do so.
   3. If the supply of new services is stopped or the existing services are terminated in accordance with section 6, the full outstanding balance becomes due and payable immediately.
      1. If the customer pays the amount due in full, the customer may have their existing services re-activated and also purchase new services.
      2. If the customer neglects to pay the amount due in full, Supernet will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for the customers’ account.
   4. Supernet will not be held liable for the loss or suspension of customer services due to non-payment.
   5. In the event of suspension due to non-payment, Supernet reserves the right to place a “non-payment” page on your domain. Furthermore, the DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received.
   6. If the preferred method of payment used by a customer is EFT, it will be the sole responsibility of the customer to ensure their payments are made using the correct beneficiary reference as indicated on all invoicing. Failure to comply may result in an incorrect allocation of the customer payment which may cause service disruption as a result of the account being suspended due to non-payment.

   Payment Methods and fees

   1. Supernet only accepts payments via wire transfer (EFT), debit order and credit card. Supernet accepts MasterCard, VISA and AMEX.
   2. A processing fee of 50% of the subscription value is charged on all returned debit orders.
   3. The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa and the transaction currency is South African Rand (ZAR).

   Refunds

   1. Each of Supernet's web hosting plans comes with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages. Domain Registrations are not refundable.
   2. Supernet will only refund a customer in the event of their account having a credit balance.
   3. Supernet will process authorised refunds to customers each Wednesday and Friday.

   Cancellations

   1. Cancellations must be done via email.
   2. Please note that by default we require notification of non-renewal on or before the 20th of each month. If you do not provide this notice, you will be charged rate for the next renewal term as stipulated on our product pages. There are no refunds on a la carte services.

   Disputes

   1. Accounts older than 30 days are deamed correct and fully payable. Any disputess should be emailed to accounts@supernet.co.za

   Modification

   1. Supernet reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
      

   Last updated: Oct 2010